Meet the Team

Meet the A-Player team. We believe that light matters, that we all deserve to be treated as an individual and that good enough is not good enough. To own a place on the Serious team each team member needs to demonstrate they live by the 7 Habits of A-Players. Click on each profile picture to find out more.

Alex Pratt
Founder
Joined October 1986

Helen Fearnley
Chief Customer Care Champion
Joined December 1991

Alistair Hearne
Bill Payer
Joined May 1994

Julie Thompson
Customer Carer
Joined November 1995

Ben Watts
Creative Technician
Joined April 1998

Andy Horn
Systems Supremo
Joined September 2000

Robbie Jacobs
The Big Management Cheese
Joined May 2004

Richard Read
Numbers Champion
Joined January 2007

Maggie White
Technical Customer Carer
Joined November 2007

Mischka Kubicka
Efficiency Champion
Joined November 2009

Claire Lewis-Stone
Customer Carer
Joined November 2010

Mike Kearney
Special Projects Brain
Joined June 2012

Ayman Haroon-Doyle
Detail Detective
Joined October 2012

Tessa Williams
External Advice Champion
Joined October 2013

Leslie Welch
IT Support
Joined July 2014

Mike O'Boyle
Customer Champion
Joined August 2014

Josh Smith
Innovation Champion
Joined August 2014

Jen Deller
Customer Carer
Joined September 2015

Nathan Davis
B2B Customer Champion
Joined March 2016

Callum Lee
Accounts Assistant
Joined March 2017

Jade Street
Customer Advice
Joined June 2017

Helen Ambrose
Customer Advice
Joined August 2017

Aaron Shabir
Social Media Champion
Joined October 2017

Karen Newman
Customer Care
Joined October 2017

Julia Ancliff
Brand Champion
Joined June 2018

Marnie Defoe
Customer Advice
Joined July 2018

Tim Young
B2B Customer Care
Joined July 2018

Charlotte Haroon-Doyle
Customer Advice
Joined August 2018

Ben Rogan
Project Champion
Joined August 2018

Elliot Pratt
Customer Advice
JoinedSeptember 2018

Alex Pratt Founder of Serious Readers Favourite Quote: “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood” – Theodore Roosevelt Favourite Film: Pay it forward Favourite Food: Shepherd's Pie	Helen Fearnley Chief Customer Care Champion Favourite Quote: “Life is what you make it. Always has been, always will be” – Eleanor Roosevelt Favourite Animal: Cat Favourite Music: 80's Soul	Alistair Hearne Bill Payer Superpower you wish you had: Invisibility Favourite Film: Where Eagles Dare Favourite Food: Chinese	Julie Thompson Customer Carer Superpower you wish you had: Invisibility Favourite Film: Seven Brides for Seven Brothers Favourite Animal: Sloth
Alex Pratt Founder Joined October 1986	Helen Fearnley Chief Customer Care Champion Joined December 1991	Alistair Hearne Bill Payer Joined May 1994	Julie Thompson Customer Carer Joined November 1995

Ben Watts Creative Technician Favourite Food: French Favourite Film: Black Book Favourite Animal: Meerkat	Andy Horn Systems Supremo If you could meet anyone in the world dead or alive who would it be and why: Richard Branson because he has led a fun, adventure filled, successful life based on good moral principles and would no doubt have a wealth of good advice and interesting stories to tell. Best thing about working for Serious Readers: The continual drive for improvement Type of Music: Anything with a good rhythm or melody	Robbie Jacobs The Big Management Cheese If you could meet anyone in the world dead or alive who would it be and why: Julius Caesar as I would've liked to tell him to watch his back Superpower you wish you had: X-Ray Vision Favourite Film: Point Break	Richard Read Numbers Champion University: University of Warwick If you could meet anyone in the world dead or alive who would it be an why: Barack Obama as against all the odds he bacame the president of the most powerful country in the world. He's inspirational, charismatic, intelligent and humble - we should all aspire to be a little more like him Favourite Film: The Shawshank Redemption
Ben Watts Creative Technician Joined April 1998	Andy Horn Systems Supremo Joined September 2000	Robbie Jacobs The Big Management Cheese Joined May 2004	Richard Read Numbers Champion Joined January 2007

Maggie White Technical Customer Carer What do you like to do in your spare time: I am a digital artist 3 Words to best describe you: Artistic, Eccentric and Quirky Type of Music: Anything from heavy metal to classical	Mischka Kubicka Efficiency Champion Random fact about you: I hate tomato skin, I will peel it off every time I want to eat a tomato What do you like to do in your spare time: I like reading books Favourite Song: Glory by Bastille	Claire Lewis-Stone Customer Carer Favourite Food: Roast Dinner Favourite Film: The Lion King Favourite Animal: Elephant	Mike Kearney Special Projects Brain Random fact about you: Supported the Clash as bass player for a band called the DS University: University of Leicester (MA English) Favourite Food: Sushi
Maggie White Technical Customer Carer Joined November 2007	Mischka Kubicka Efficiency Champion Joined November 2009	Claire Lewis-Stone Customer Carer Joined November 2010	Mike Kearney Special Projects Brain Joined June 2012

Ayman Haroon-Doyle Detail Detective If you could meet anyone in the world dead or alive who would it be and why: Will Smith as he's my hero Favourite Quote: "There's no point in living if you can't feel alive" - Renard Favourite Animal: Sloth	Tessa Williams External Advice Champion Favourite Quote: "Whether you think you can or you can't you're right" - Henry Ford What do you like to do in your spare time: Jazzercise and Zumba Favourite Animal: Horse	Leslie Welch IT Support Favourite Film: Star Wars The Empire Strikes Back Favourite TV Show: Marvel Agents of Shield Favourite Animal: Cat	Mike O'Boyle Customer Champion Favourite Quote: "It doesn't matter if you win by an inch or a mile. Winning's winning" - Vin Diesel Favourite Film: Lion King Superpower you wish you had: Mind Reader
Ayman Haroon-Doyle Detail Detective Joined October 2012	Tessa Williams External Advice Champion Joined October 2013	Leslie Welch IT Support Joined July 2014	Mike O'Boyle Customer Champion Joined August 2014

Josh Smith Innovation Champion Random fact about you: I used to run an online business selling novelty sticky notes and other stationery Favourite Food: Chorizo Favourite Animal: Runner Duck	Jen Deller Customer Carer University: I studied dance at the University of Hertfordshire Favourite Food: Mexican Favourite Animal: Elephant	Nathan Davis B2B Customer Champion If you could meet anyone in the world dead or alive who would it be and why: I would like to have met Mike Tyson in his prime What do you do in your spare time: Boxing and Football Favourite TV Show: Currently it's Power but it will be forgotten in 10 years, so I will say Prison Break	Callum Lee Bill Payer’s Assistant Favourite Quote: "The difference between a successful person and others is not a lack of strengh, not a lack of knowledge, but rather a lack of will" - Vince Lombardi What do you like to do in your spare time: Watch any sport but Green Bay Packers and Celtic FC are my teams Favourite Food: Chicken
Josh Smith Innovation Champion Joined August 2014	Jen Deller Customer Carer Joined September 2015	Nathan Davis B2B Customer Champion Joined March 2016	Callum Lee Accounts Assistant Joined March 2017

Jade Street Customer Advice Favourite Quote: "You have to find what sparks a light in you so that you in your own way can illuminate the world" - Oprah Winfrey Favourite Food: Pasta Best thing about working at Serious: The people and the company culture	Helen Ambrose Customer Advice What do you like to do in your spare time: Predicting the next trend in antiques, hunting them down which is great fun and then collecting or trading them. Favourite Film: The Quiet Man Random fact about you: I hate the feel and texture of cotton wool!	Aaron Shabir Social Media Champion Favourite Quote: "If my mind can conceive it, and my heart can believe it - then I can achieve it" - Muhammad Ali 3 Words to Describe You: Enthusiastic, Passionate and Determined Best thing about working at Serious: The atmosphere is like no other	Karen Newman Customer Care Favourite Quote: "Dance like nobody's watching" - William Purkey Favourite Food: Indian 3 Words to best describe you: Fun, Loud and Caring
Jade Street Customer Advice Joined June 2017	Helen Ambrose Customer Advice Joined August 2017	Aaron Shabir Social Media Champion Joined October 2017	Karen Newman Customer Care Joined October 2017

Julia Ancliff Brand Champion Random fact about you: I'm often told I look like Zoe Ball, but only on a good day - she's younger and taller than me! What do you like to do in your spare time: You'll find me outside on a tennis court whatever the weather Best thing about working at Serious: There is always a high level of energy and lots of new ideas about how we can improve everything we do	Marnie Defoe Customer Advice Favourite Food: Lasagne and Garlic Bread Superpower you wish you had: Time Travel Favourite Animal: Lion	Tim Young B2B Customer Care Favourite Food: Steak and Kidney Pie Favourite Film: Cannonball Run If you could meet anyone in the world dead or alive who would it be and why: Leonardo Da Vinci because he was a genius before his time	Charlotte Haroon-Doyle Customer Advice If you could meet anyone in the world dead or alive who would it be and why : Katheine Johnson as she is one of the most influential women in science and an icon for feminism What do you like to do in your spare time: Spend time with my own dog and rescuing/fostering puppies Favourite Animal: Dog
Julia Ancliff Brand Champion Joined June 2018	Marnie Defoe Customer Advice Joined July 2018	Tim Young B2B Customer Care Joined July 2018	Charlotte Haroon-Doyle Customer Advice Joined August 2018
Ben Rogan Project Champion University: Currently on a year out from Sussex University which I will return to for my final year in September 2019 Superpower ability you wish you had: Ability to fly Favourite Food: Pizza	Elliot Pratt Customer Advice Favourite Food: Bolognese Favourite Film: Gladiator Favourite TV Show: How I Met Your Mother
Ben Rogan Project Champion Joined August 2018	Elliot Pratt Customer Advice Joined September 2018