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Meet the Team

Meet the A-Player team. We believe that light matters, that we all deserve to be treated as an individual and that good enough is not good enough. To own a place on the Serious team each team member needs to demonstrate they live by the 7 Habits of A-Players. Click on each profile picture to find out more.

Alex Pratt
Founder
Joined October 1986
Helen Fearnley
Chief Customer Care Champion
Joined December 1991
Alistair Hearne
Bill Payer
Joined May 1994
Julie Thompson
Customer Carer
Joined November 1995
Ben Watts
Creative Technician
Joined April 1998
Andy Horn
Systems Supremo
Joined September 2000
Robbie Jacobs
The Big Management Cheese
Joined May 2004
Richard Read
Numbers Champion
Joined January 2007
Maggie White
Technical Customer Carer
Joined November 2007
Mischka Kubicka
Efficiency Champion
Joined November 2009
Claire Lewis-Stone
Customer Carer
Joined November 2010
Mike Kearney
Special Projects Brain
Joined June 2012
Ayman Haroon-Doyle
Detail Detective
Joined October 2012
Tessa Williams
External Advice Champion
Joined October 2013
Leslie Welch
IT Support
Joined July 2014
Mike O'Boyle
Customer Champion
Joined August 2014
Josh Smith
Innovation Champion
Joined August 2014
Jen Deller
Customer Carer
Joined September 2015
Nathan Davis
B2B Customer Champion
Joined March 2016
Callum Lee
Accounts Assistant
Joined March 2017
Jade Street
Customer Advice
Joined June 2017
Helen Ambrose
Customer Advice
Joined August 2017
Aaron Shabir
Social Media Champion
Joined October 2017
Karen Newman
Customer Care
Joined October 2017
Julia Ancliff
Brand Champion
Joined June 2018
Marnie Defoe
Customer Advice
Joined July 2018
Tim Young
B2B Customer Care
Joined July 2018
Charlotte Haroon-Doyle
Customer Advice
Joined August 2018
Ben Rogan
Project Champion
Joined August 2018
Elliot Pratt
Customer Advice
JoinedSeptember 2018

Alex Pratt

Founder of Serious Readers

Favourite Quote: “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood” – Theodore Roosevelt
Favourite Film: Pay it forward
Favourite Food: Shepherd's Pie

Helen Fearnley

Chief Customer Care Champion

Favourite Quote: “Life is what you make it. Always has been, always will be” – Eleanor Roosevelt
Favourite Animal: Cat
Favourite Music: 80's Soul

Alistair Hearne

Bill Payer

Superpower you wish you had: Invisibility
Favourite Film: Where Eagles Dare
Favourite Food: Chinese

Julie Thompson

Customer Carer

Superpower you wish you had: Invisibility
Favourite Film: Seven Brides for Seven Brothers
Favourite Animal: Sloth
Alex Pratt
Founder
Joined October 1986
Helen Fearnley
Chief Customer Care Champion
Joined December 1991
Alistair Hearne
Bill Payer
Joined May 1994
Julie Thompson
Customer Carer
Joined November 1995

Ben Watts

Creative Technician

Favourite Food: French
Favourite Film: Black Book
Favourite Animal: Meerkat

Andy Horn

Systems Supremo

If you could meet anyone in the world dead or alive who would it be and why: Richard Branson because he has led a fun, adventure filled, successful life based on good moral principles and would no doubt have a wealth of good advice and interesting stories to tell.
Best thing about working for Serious Readers: The continual drive for improvement
Type of Music: Anything with a good rhythm or melody

Robbie Jacobs

The Big Management Cheese

If you could meet anyone in the world dead or alive who would it be and why: Julius Caesar as I would've liked to tell him to watch his back
Superpower you wish you had: X-Ray Vision
Favourite Film: Point Break

Richard Read

Numbers Champion

University: University of Warwick
If you could meet anyone in the world dead or alive who would it be an why: Barack Obama as against all the odds he bacame the president of the most powerful country in the world. He's inspirational, charismatic, intelligent and humble - we should all aspire to be a little more like him
Favourite Film: The Shawshank Redemption
Ben Watts
Creative Technician
Joined April 1998
Andy Horn
Systems Supremo
Joined September 2000
Robbie Jacobs
The Big Management Cheese
Joined May 2004
Richard Read
Numbers Champion
Joined January 2007

Maggie White

Technical Customer Carer

What do you like to do in your spare time: I am a digital artist
3 Words to best describe you: Artistic, Eccentric and Quirky
Type of Music: Anything from heavy metal to classical

Mischka Kubicka

Efficiency Champion

Random fact about you: I hate tomato skin, I will peel it off every time I want to eat a tomato
What do you like to do in your spare time: I like reading books
Favourite Song: Glory by Bastille

Claire Lewis-Stone

Customer Carer

Favourite Food: Roast Dinner
Favourite Film: The Lion King
Favourite Animal: Elephant

Mike Kearney

Special Projects Brain

Random fact about you: Supported the Clash as bass player for a band called the DS
University: University of Leicester (MA English)
Favourite Food: Sushi
Maggie White
Technical Customer Carer
Joined November 2007
Mischka Kubicka
Efficiency Champion
Joined November 2009
Claire Lewis-Stone
Customer Carer
Joined November 2010
Mike Kearney
Special Projects Brain
Joined June 2012

Ayman Haroon-Doyle

Detail Detective

If you could meet anyone in the world dead or alive who would it be and why: Will Smith as he's my hero
Favourite Quote: "There's no point in living if you can't feel alive" - Renard
Favourite Animal: Sloth

Tessa Williams

External Advice Champion

Favourite Quote: "Whether you think you can or you can't you're right" - Henry Ford
What do you like to do in your spare time: Jazzercise and Zumba
Favourite Animal: Horse

Leslie Welch

IT Support

Favourite Film: Star Wars The Empire Strikes Back
Favourite TV Show: Marvel Agents of Shield
Favourite Animal: Cat

Mike O'Boyle

Customer Champion

Favourite Quote: "It doesn't matter if you win by an inch or a mile. Winning's winning" - Vin Diesel
Favourite Film: Lion King
Superpower you wish you had: Mind Reader
Ayman Haroon-Doyle
Detail Detective
Joined October 2012
Tessa Williams
External Advice Champion
Joined October 2013
Leslie Welch
IT Support
Joined July 2014
Mike O'Boyle
Customer Champion
Joined August 2014

Josh Smith

Innovation Champion

Random fact about you: I used to run an online business selling novelty sticky notes and other stationery
Favourite Food: Chorizo
Favourite Animal: Runner Duck

Jen Deller

Customer Carer

University: I studied dance at the University of Hertfordshire
Favourite Food: Mexican
Favourite Animal: Elephant

Nathan Davis

B2B Customer Champion

If you could meet anyone in the world dead or alive who would it be and why: I would like to have met Mike Tyson in his prime
What do you do in your spare time: Boxing and Football
Favourite TV Show: Currently it's Power but it will be forgotten in 10 years, so I will say Prison Break

Callum Lee

Bill Payer’s Assistant

Favourite Quote: "The difference between a successful person and others is not a lack of strengh, not a lack of knowledge, but rather a lack of will" - Vince Lombardi
What do you like to do in your spare time: Watch any sport but Green Bay Packers and Celtic FC are my teams
Favourite Food: Chicken
Josh Smith
Innovation Champion
Joined August 2014
Jen Deller
Customer Carer
Joined September 2015
Nathan Davis
B2B Customer Champion
Joined March 2016
Callum Lee
Accounts Assistant
Joined March 2017

Jade Street

Customer Advice

Favourite Quote: "You have to find what sparks a light in you so that you in your own way can illuminate the world" - Oprah Winfrey
Favourite Food: Pasta
Best thing about working at Serious: The people and the company culture

Helen Ambrose

Customer Advice

What do you like to do in your spare time: Predicting the next trend in antiques, hunting them down which is great fun and then collecting or trading them.
Favourite Film: The Quiet Man
Random fact about you: I hate the feel and texture of cotton wool!

Aaron Shabir

Social Media Champion

Favourite Quote: "If my mind can conceive it, and my heart can believe it - then I can achieve it" - Muhammad Ali
3 Words to Describe You: Enthusiastic, Passionate and Determined
Best thing about working at Serious: The atmosphere is like no other

Karen Newman

Customer Care

Favourite Quote: "Dance like nobody's watching" - William Purkey
Favourite Food: Indian
3 Words to best describe you: Fun, Loud and Caring
Jade Street
Customer Advice
Joined June 2017
Helen Ambrose
Customer Advice
Joined August 2017
Aaron Shabir
Social Media Champion
Joined October 2017
Karen Newman
Customer Care
Joined October 2017

Julia Ancliff

Brand Champion

Random fact about you: I'm often told I look like Zoe Ball, but only on a good day - she's younger and taller than me!
What do you like to do in your spare time: You'll find me outside on a tennis court whatever the weather
Best thing about working at Serious: There is always a high level of energy and lots of new ideas about how we can improve everything we do

Marnie Defoe

Customer Advice

Favourite Food: Lasagne and Garlic Bread
Superpower you wish you had: Time Travel
Favourite Animal: Lion

Tim Young

B2B Customer Care

Favourite Food: Steak and Kidney Pie
Favourite Film: Cannonball Run
If you could meet anyone in the world dead or alive who would it be and why: Leonardo Da Vinci because he was a genius before his time

Charlotte Haroon-Doyle

Customer Advice

If you could meet anyone in the world dead or alive who would it be and why : Katheine Johnson as she is one of the most influential women in science and an icon for feminism
What do you like to do in your spare time: Spend time with my own dog and rescuing/fostering puppies
Favourite Animal: Dog
Julia Ancliff
Brand Champion
Joined June 2018
Marnie Defoe
Customer Advice
Joined July 2018
Tim Young
B2B Customer Care
Joined July 2018
Charlotte Haroon-Doyle
Customer Advice
Joined August 2018

Ben Rogan

Project Champion

University: Currently on a year out from Sussex University which I will return to for my final year in September 2019
Superpower ability you wish you had: Ability to fly
Favourite Food: Pizza

Elliot Pratt

Customer Advice

Favourite Food: Bolognese
Favourite Film: Gladiator
Favourite TV Show: How I Met Your Mother
     
Ben Rogan
Project Champion
Joined August 2018
Elliot Pratt
Customer Advice
Joined September 2018