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Meet the Team

Meet the A-Player team. We believe that light matters, that we all deserve to be treated as an individual and that good enough is not good enough. To own a place on the Serious team each team member needs to demonstrate they live by the 7 Habits of A-Players. Hover over each profile picture to find out more. The profiles in blue represent our factory team and grey our office team.

 
Alex Pratt
Founder
Joined October 1986
Helen Fearnley
Chief Customer Care Champion
Joined December 1991
Alistair Hearne
Bill Payer
Joined May 1994
Linda Thomson
Operations Admin
Joined February 1995
Julie Thompson
Customer Care
Joined November 1995
Gary Tarbox
Production Supervisor
Joined September 1997
Ben Watts
Creative Technician
Joined April 1998
Andy Horn
Systems Manager
Joined September 2000
Robbie Jacobs
The Big Management Cheese
Joined May 2004
Dean Martin
Despatch Supervisor
Joined April 2007
Mischka Kubicka
Efficiency Champion
Joined November 2009
Claire Lewis-Stone
Customer Care
Joined November 2010
Ryan Key
Production Line
Joined April 2011
Sean Quinlan
Warehouse Manager
Joined September 2012
Mike O'Boyle
B2B Customer Champion
Joined August 2014
Josh Smith
Innovation Champion
Joined August 2014
Jen Deller
Customer Care
Joined September 2015
Danielle Martin
Returns
Joined September 2016
Anita Kwiczinska
Production Line
Joined February 2017
Nick Ford
Production Line
Joined May 2017
Jade Street
Customer Advice Manager
Joined June 2017
George Lawson
Product Development
Joined July 2017
Karen Newman
Customer Care
Joined October 2017
Anthony Crossley
Packing
Joined October 2017
Julia Ancliff
Brand Champion
Joined June 2018
Iwona Janiszewska
Production Line
Joined July 2018
Fiona Gunn
Despatch Technician
Joined September 2018
Julie Brewer
Despatch Technician
Joined September 2018
Alison O'Neill
Creative All Rounder
Joined July 2019

Alex Pratt

Founder of Serious Readers

Favourite Quote: "It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood" - Theodore Roosevelt
Favourite Film: Pay it forward
Favourite Food: Shepherd's Pie

Helen Fearnley

Chief Customer Care Champion

Favourite Quote: "Life is what you make it. Always has been, always will be" - Eleanor Roosevelt
Favourite Animal: Cat
Favourite Music: 80's Soul

Alistair Hearne

Bill Payer

Superpower you wish you had: Invisibility
Favourite Film: Where Eagles Dare
Favourite Food: Chinese

Linda Thomson

Operations Admin

Type of Music: 1970's Music plus some of the Music played today
Favourite Animal: King Charles Spaniels (although I do not have one)
Favourite Film: Dirty Dancing
Alex Pratt
Founder
Joined October 1986
Helen Fearnley
Chief Customer Care Champion
Joined December 1991
Alistair Hearne
Bill Payer
Joined May 1994
Linda Thomson
Operations Admin
Joined February 1995

Julie Thompson

Customer Care

Superpower you wish you had: Invisibility
Favourite Film: Seven Brides for Seven Brothers
Favourite Animal: Sloth

Gary Tarbox

Production Supervisor

What do you like to do in your spare time: Watch Arsenal and Fishing in France
Type of Music: Ska and Soul
Favourite Animal: Dog

Ben Watts

Creative Technician

Favourite Food: French
Favourite Film: Black Book
Favourite Animal: Meerkat

Andy Horn

Systems Manager

If you could meet anyone in the world dead or alive who would it be and why: Richard Branson because he has led a fun, adventure filled, successful life based on good moral principles and would no doubt have a wealth of good advice and interesting stories to tell.
Best thing about working for Serious Readers: The continual drive for improvement
Type of Music: Anything with a good rhythm or melody
Julie Thompson
Customer Care
Joined November 1995
Gary Tarbox
Production Supervisor
Joined September 1997
Ben Watts
Creative Technician
Joined April 1998
Andy Horn
Systems Manager
Joined September 2000

Robbie Jacobs

The Big Management Cheese

If you could meet anyone in the world dead or alive who would it be and why: Julius Caesar as I would've liked to tell him to watch his back
Superpower you wish you had: X-Ray Vision
Favourite Film: Point Break

Dean Martin

Despatch Supervisor

Random Fact about you: I cut my own hair
Celebrity Lookalike: Olivier Giroud
Favourite Quote: "Remember, we are all human and we all make mistakes. The only people that don't make mistakes are those that refuse to do any work" - Boris Manshi

Mischka Kubicka

Efficiency Champion

Random fact about you: I hate tomato skin, I will peel it off every time I want to eat a tomato
What do you like to do in your spare time: I like reading books
Favourite Song: Glory by Bastille

Claire Lewis-Stone

Customer Care

Favourite Food: Roast Dinner
Favourite Film: The Lion King
Favourite Animal: Elephant
Robbie Jacobs
The Big Management Cheese
Joined May 2004
Dean Martin
Despatch Supervisor
Joined April 2007
Mischka Kubicka
Efficiency Champion
Joined November 2009
Claire Lewis-Stone
Customer Care
Joined November 2010

Ryan Key

Production Line

Favourite Food: Curry Goat
Random Fact about you: Heavily Tattooed
Favourite Song: Till it's gone by Yelawolf

Sean Quinlan

Warehouse Manager

Favourite Food: Chinese
What do you like to do in your spare time: Football and Gym
Superpower ability you wish you had: Read people's minds

Mike O'Boyle

B2B Customer Champion

Favourite Quote: "It doesn't matter if you win by an inch or a mile. Winning's winning" - Vin Diesel
Favourite Film: Lion King
Superpower you wish you had: Mind Reader

Josh Smith

Innovation Champion

Random fact about you: I used to run an online business selling novelty sticky notes and other stationery
Favourite Food: Chorizo
Favourite Animal: Runner Duck
Ryan Key
Production Line
Joined April 2011
Sean Quinlan
Warehouse Manager
Joined September 2012
Mike O'Boyle
B2B Customer Champion
Joined August 2014
Josh Smith
Innovation Champion
Joined August 2014

Jen Deller

Customer Care

University: I studied dance at the University of Hertfordshire
Favourite Food: Mexican
Favourite Animal: Elephant

Danielle Martin

Returns

What do you like to do in your spare time: I love to spend time with my family, friends and also love going to car shows/meets.
Favourite TV Show: I have loads to list! But mostly, Reign on Netflix. I love history programmes
If you could meet anyone in the world dead or alive who would it be and why: On a personal level, I would love to see my great nan again because of the fun memories I had seeing her when I was a child and on a general level, I would love to meet Marilyn Monroe because of how inspirational and beautiful she was to everyone.

Anita Kwiczinska

Production Line

Favourite Food: Steak
Favourite Film: Alien
Type of Music: Hip Hop

Nick Ford

Production Line

Favourite Food: Chinese
Favourite TV Show: The Grand Tour
Favourite Animal: Lion
Jen Deller
Customer Care
Joined September 2015
Danielle Martin
Returns
Joined September 2016
Anita Kwiczinska
Production Line
Joined February 2017
Nick Ford
Production Line
Joined May 2017

Jade Street

Customer Advice Manager

Favourite Quote: "You have to find what sparks a light in you so that you in your own way can illuminate the world" - Oprah Winfrey
Favourite Food: Pasta
Best thing about working at Serious: The people and the company culture

George Lawson

Product Development

What do you like to do in your spare time: Fixing up old cars
Random fact about you: I have been on the TV
If you could meet anyone in the world dead or alive who would it be and why: Sun Tzu as he wrote my favourite book

Karen Newman

Customer Care

Favourite Quote: "Dance like nobody's watching" - William Purkey
Favourite Food: Indian
3 Words to best describe you: Fun, Loud and Caring

Anthony Crossley

Packing

Favourite Quote: "If my mind can conceive it, and my heart can believe it - then I can achieve it." - Muhammad Ali
Favourite Food: Pizza
Superpower ability you wish you had: Invisibility
Jade Street
Customer Advice Manager
Joined June 2017
George Lawson
Product Development
Joined July 2017
Karen Newman
Customer Care
Joined October 2017
Anthony Crossley
Packing
Joined October 2017

Julia Ancliff

Brand Champion

Random fact about you: I'm often told I look like Zoe Ball, but only on a good day - she's younger and taller than me!
What do you like to do in your spare time: You'll find me outside on a tennis court whatever the weather
Best thing about working at Serious: There is always a high level of energy and lots of new ideas about how we can improve everything we do

Iwona Janiszewska

Production Line

Favourite Film: Harry Potter
Favourite Animal: Dog
Random Fact about you: I'm a crazy girl

Fiona Gunn

Despatch Technician

Favourite Song: Atomic by Blondie
Favourite Film: Nanny McPhee
Favourite Animal: Tiger

Julie Brewer

Despatch Technician

Favourite Food: Shepherd's Pie
Favourite TV Show: N.C.I.S
Best thing about working at Serious: The People
Julia Ancliff
Brand Champion
Joined June 2018
Iwona Janiszewska
Production Line
Joined July 2018
Fiona Gunn
Despatch Technician
Joined September 2018
Julie Brewer
Despatch Technician
Joined September 2018

Alison O'Neill

Creative all rounder

Favourite Food: Salted caramel Callier Branche, Swiss chocolate, yum!
Hobbies/What you like to do in your spare time?: Gardening. Everything I have planted is still alive, happy days!
Favourite Quote "I got vision when the rest of the world wears bifocals". Butch Cassidy played by Paul Newman in the 1969 film Butch Cassidy and the Sundance Kid.

Karen Newman

Customer Care

Favourite Quote: "Dance like nobody's watching" - William Purkey
Favourite Food: Indian
3 Words to best describe you: Fun, Loud and Caring

Anthony Crossley

Packing

Favourite Quote: "If my mind can conceive it, and my heart can believe it - then I can achieve it." - Muhammad Ali
Favourite Food: Pizza
Superpower ability you wish you had: Invisibility

Julia Ancliff

Brand Champion

Random fact about you: I'm often told I look like Zoe Ball, but only on a good day - she's younger and taller than me!
What do you like to do in your spare time: You'll find me outside on a tennis court whatever the weather
Best thing about working at Serious: There is always a high level of energy and lots of new ideas about how we can improve everything we do
Alison O'Neill
Creative All Rounder
Joined July 2019