Within your warranty, a fault costs you nothing to put right.
If a fault comes from the materials or the workmanship, we repair your light, or replace it where a repair is not possible.
Warranty and repairs We look after your light for years after you buy it.
Every Serious Light comes with a warranty, and if yours ever needs a repair, our team in Aylesbury is one phone call away.
- 5-year warrantyHD Original, HD Pro and HD Essential.
- Arm guaranteed for lifeagainst drooping, on all three.
- 1-year warrantyHD Mini and HD ROAM.
Here is what happens if anything goes wrong with your light.
The arm is guaranteed for life against drooping.
On the HD Original, the HD Pro and the HD Essential, if the arm starts to droop or will not hold the position you set, we put it right, however old your light is.
Out of warranty, we tell you the cost before any work starts.
Our workshop repairs and upgrades the HD Original, the HD Pro and the HD Essential long after their five years. For the HD Mini and the HD ROAM, we tell you what can be done.
Because Serious Lights are built to do a job, not down to a price, they can often be repaired.
When a part wears out or fails, we can usually fit a new one, so you keep your light instead of buying another.
Last year our Aylesbury workshop repaired or upgraded 1,350 lights, and the oldest was first bought in September 2005.
When you call us, we take it from there.
If your light is within its warranty and needs to come back to us, we arrange the delivery or pay you back the standard cost of sending it.
If your light needs replacing under its warranty and your model is no longer made, we send you the nearest light that does the same job.
After a warranty repair or replacement, your light is covered for the rest of its warranty or for a year from the repair, whichever is longer.
Read the full warranty terms
What owners ask about our warranty.
How long is my light covered?
The HD Original, the HD Pro and the HD Essential are covered for five years, and the HD Mini and the HD ROAM for one year. Older lights keep the cover they were sold with.
What does the arm guarantee cover?
The inside of the arm on the HD Original, the HD Pro and the HD Essential, for life, if it starts to droop or will not hold the position you set. It does not cover the arm fitting or the base connection.
When does my warranty start?
On the day your light is delivered, whether or not you register it.
What does the warranty cover?
Any fault that comes from the materials or the workmanship, in a light used in a home.
What is not covered?
Accidental damage such as a drop, a knock or a spill, normal wear and tear, the finish, and the parts that are meant to wear out, such as batteries. The full terms list everything.
See the full termsWhat do you need from me when I call?
Your name, a way to reach you, your order number or another proof of purchase, and a description of what your light is doing. A photograph or a short film of the fault helps us find the cause quickly.
My light was a gift and I have no receipt. What then?
Call us anyway. If your light was bought from us, we can often find the order from the name and address it went to.
Does the warranty go with my light if I pass it on?
Yes, for the rest of the warranty period, as long as the original proof of purchase goes with it, along with something that shows the handover and that the light was working at the time.
Can I add more time to the warranty?
Yes. The extended warranty adds two, three or five years once a five-year warranty ends, for customers in the United Kingdom. You do not have to buy it with your light, and cover like this is also sold elsewhere.
See the extended warrantyDoes the warranty affect my legal rights?
No. It sits alongside your rights under the Consumer Rights Act 2015 and does not reduce them.
Register your light, and we will have it on record if you ever need us.
It takes a few details about you and your light, and it means we can help you faster if you ever call.
Register your warranty
Need a hand with your light?
Call the team in Aylesbury, Monday to Friday, 8.30am to 5.30pm, and tell us what your light is doing.