Shipping policy

Delivery

Your light is checked over by hand before it leaves us in Aylesbury, and we email you the moment it is on its way, with a tracking link as soon as the carrier gives us one.

What it costs

Delivery charges depend on where you are and which service you choose. The cost is shown at checkout before you pay, so you always see it before you commit.

How long it takes

  • DHL Next Day. If you are on the UK mainland, your order should be with you within two working days.
  • Royal Mail Tracked 48. Royal Mail aims to deliver within two to three working days, though this is their estimate rather than a guarantee.
  • Northern Ireland, the Scottish Highlands and the islands. These take a day or two longer than the mainland.
  • Outside the United Kingdom. Overseas orders go by FedEx. Delivery times vary by country, and your tracking link will carry the carrier's own estimate.

Deliveries arrive Monday to Friday between 8.30am and 4.30pm. We do everything we can to meet these times, but they depend on carriers and on conditions outside our control, so we cannot guarantee them.

Where we deliver

We deliver throughout the United Kingdom and to most countries worldwide. If your country is not offered at checkout, call us on +44 (0)1296 390387 and we will see what we can arrange.

When you are out

You can give us permission to leave your parcel with a neighbour. If nobody is in and no permission has been given, the carrier will leave a card and you can rearrange delivery with them directly using your tracking link.

Items on back order

If a light or a finish is temporarily out of stock, we tell you when your order is confirmed and give you the date it will be sent. Where the rest of your order is in stock, we send that part straight away rather than holding everything back.

Duties and taxes outside the United Kingdom

Orders sent outside the United Kingdom may attract import duties, taxes or customs charges on arrival. These are set by the destination country and are not included in the price you pay us.

Talk to us

If you need your light by a particular date, or you want to change a delivery that is already on its way, call us on 0800 028 1890, Monday to Friday, 8.30am to 5.30pm.