Refund policy
Returns and refunds
Order any Serious Readers light and try it at home. If it does not make a difference you can see, send it back and we will refund you in full.
Your home trial
The trial runs from the day your light arrives:
- 90 days on the High Definition Original and the High Definition Pro. Your eyes take time to adjust to a new quality of light, so we give you long enough to be certain.
- 30 days on the High Definition Essential, the High Definition Mini and the High Definition ROAM.
The trial is our own offer to you and sits on top of your legal rights. It does not replace them or reduce them.
Cancelling under the Consumer Contracts Regulations
You have the right to cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, call us on 0800 028 1890 or email hotline@seriousreaders.com. A clear statement that you are cancelling is enough, and you can use the model cancellation form if you prefer.
Once you have told us you are cancelling, you have a further 14 days to send your light back to us. We refund the price you paid and the standard delivery charge. If you chose a faster delivery than our standard service, we refund the standard amount rather than the premium you paid for speed.
Please take reasonable care of your light while it is with you. If it is damaged or its value is reduced by handling beyond what you would do to check it in a shop, we may reduce your refund to reflect that.
How to send your light back
Call us on 0800 028 1890 or email hotline@seriousreaders.com and we will arrange it with you. What happens next depends on which light you have:
- High Definition Original, Pro and Essential. We book a courier to collect from your door on a day that suits you.
- High Definition Mini, ROAM and accessories. We send you a prepaid returns label. Box it up and drop it at your local Post Office.
Either way there is nothing for you to pay, anywhere in the United Kingdom. Please pack your light in its original box if you still have it, as that is what protects it in transit.
Returns from outside the United Kingdom
The Channel Islands and the Isle of Man count as outside the United Kingdom for returns. If you are sending a light back from there or from any other country, call us on +44 (0)1296 390387 or email hotline@seriousreaders.com and we will talk you through it before you send anything.
Your refund
We refund to the card or account you paid with, within 14 days of your light reaching us. If you are cancelling under the Consumer Contracts Regulations and we have not received it yet, we refund within 14 days of you showing us proof that you have sent it.
If something is faulty
Call us on 0800 028 1890. If a fault appears in the first 30 days you can ask for a refund, and after that we will repair or replace your light.
Every High Definition Original, Pro and Essential carries a 5-year guarantee. The High Definition Mini and the High Definition ROAM carry a 1-year guarantee. Your guarantee is in addition to your rights under the Consumer Rights Act 2015 and does not affect them.
Anything we cannot take back
Gift cards cannot be returned or refunded. Nothing on this page affects your legal rights.
Talk to us
Serious Readers, 15 Faraday Road, Aylesbury, Buckinghamshire, HP19 8RY
0800 028 1890, Monday to Friday, 8.30am to 5.30pm
hotline@seriousreaders.com