Serious Readers Specsavers Support
Welcome to the Serious Readers support guide for the ROAM Light™, created to help you assist customers in finding the perfect portable light solution. This guide covers essential information on the ROAM Light’s features, benefits, and support options.
Identifying Customer Needs
To ensure customers find the right Serious Light, start by understanding their specific needs. Ask a few key questions:
Who Might Benefit from the ROAM Light™?
The ROAM Light™ is ideal for those who need a high-quality, portable light for flexible use around the home or on the go. It’s especially suitable for:
- Customers who require a portable light for reading, hobbies, or general use.
- Those who appreciate a compact, lightweight, rechargeable light with effective brightness control.
Key Features of the ROAM Light™
Portability and Convenience
Cordless and lightweight, the ROAM Light™ can be easily moved around the house or taken on trips. It’s designed for customers who want flexibility in where they use their light.
Do you have a preferred price point?
Equipped with a touch switch and three brightness settings, the ROAM Light™ allows users to customise the light intensity to suit different tasks or environments.
Battery Life
The ROAM Light™ offers up to 3.5 hours of battery life on a full charge and is rated for approximately 500 charge cycles. This rechargeable light provides reliable use between charges, making it a practical choice for flexible lighting needs.
Product Support
Warranty Coverage
The ROAM Light™ comes with a 1-year warranty, covering any manufacturing defects and operational faults within the first year.
Replacement Parts
If a customer needs a replacement part, such as a new battery, they can order it directly from Serious Readers. The battery in the ROAM Light™ is replaceable, ensuring the light remains a lasting, functional part of their setup.
Blue Light Reduction
The ROAM Light™ has been designed to reduce blue light exposure, enhancing comfort for extended use and supporting eye health. This feature is particularly useful for customers concerned about blue light's impact on their vision.
Trial Period
All Serious Readers lights, including the ROAM Light™, come with a 30-day risk-free trial. If the customer is not fully satisfied, they can return the light for a full refund.
Further Reading:
Blue Light Guide
Learn more about the impact of blue light and how our technology helps reduce it by reading our Blue Light Guide.
Serious Blog
For the latest research, customer stories, and insights into the world of lighting, visit the Serious Readers Blog.