Serious Readers Product Support
Welcome to the Serious Readers support guide for John Lewis partners. This guide equips you with key information to confidently assist customers with Serious Lights, ensuring they receive the best advice tailored to their needs.
Identifying Customer Needs
To ensure customers find the right Serious Light, start by understanding their specific needs. Ask a few key questions:
Purpose of the Light
Is the light primarily for reading or for hobbies like sewing or crafting?
If the customer is an avid reader or hobbyist working with fine details, recommend the High Definition Light or Alex Light ranges, which provide excellent brightness and clarity.
Vision and Eye Health
Do you have any eye conditions, or do you experience eyestrain?
For customers with eye conditions such as macular degeneration, or those who experience discomfort under standard lighting, the High Definition Light is ideal due to its Daylight Wavelength Technology™, which closely mimics natural daylight and reduces eye strain.
Budget Considerations
Do you have a preferred price point?
For a customer seeking a high-quality light at a lower price point, suggest the Compact Light or Compact Cordless Light as more affordable alternatives that still offer significant performance benefits.
Portability Needs
Do you need to move your light around, or would you prefer to keep it in one place?
If they are looking for a light to travel with or to move around the house, the NOMAD Light™ or Compact Cordless Light are designed to be lightweight, rechargeable, and easy to transport. If their price-point allows, the High Definition Light is cordless and rechargeable.
Product Support
Warranty Coverage
Each Serious Readers light comes with a robust warranty:
5-year warranty for the HD and Alex ranges, offering peace of mind and long-lasting product use.
1-year warranty for Compact and Nomad lights.
Spare Bulbs and Replacement Parts
For customers needing replacement bulbs or other parts, direct them to the Serious Readers Replacement Bulb Finder tool available on the website. Customers can enter the code from the base of their light to find the exact replacement part needed. Alternatively, replacement bulbs can be ordered directly from John Lewis or Serious Readers.
Further Reading:
Blue Light Guide
Learn more about the impact of blue light and how our technology helps reduce it by reading our Blue Light Guide.
Serious Blog
For the latest research, customer stories, and insights into the world of lighting, visit the Serious Readers Blog.