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Serious Readers win Feefo Platinum Trusted Service Award 2021

Serious Readers win Feefo Platinum Trusted Service Award 2021

Friday 29 January 2021

No one is ever 100% convinced by any sales pitch or marketing hype.

This is why we use Feefo, the leading independent online review platform which publishes feedback from genuine customers. In the past year, our lights and service have both been rated at 99% by our customers.

We are proud to have earned the rare Platinum Trusted Merchant status for the second year running, following seven straight years of world-class caring about what we do. The facts speak for themselves: 98 out of every 100 people who try a light and experience its unique benefits love it and keep it.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Customer Service Manager, Helen Fearnley, commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020. Everyone at Serious Readers is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Hand-built in our factory in Aylesbury, Buckinghamshire, every Serious Light benefits from a 5 year warranty and a 30 day risk-free trial. If you’re not 100% satisfied with your light, we will collect it at our cost and fully refund you.

Thanks to Feefo for recognising the quality of our customer service, and presenting us with this prestigious award. Most importantly, thanks to every Serious Light owner, over 500,000 of you, who benefit from the light quality of a Serious Light every day.


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